
A leading global digital customer experience and analytics platform. Glassbox captures and analyses user interactions across web and mobile, helping organisations understand behaviour, identify issues, prevent fraud and improve digital journeys.

Where data meets experience, and insight drives innovation. Hosted by Glassbox in collaboration with AWS, brought to you by Quarphix.


You've been invited because of the role you play in shaping customer experience, digital performance and business outcomes within your organisation.
Today, most organisations have more digital data than ever before. The challenge is no longer simply knowing what happened — it is understanding why it happened, what it is costing the business, and what to do next.
This executive experience will explore how leading organisations are using digital experience intelligence to uncover customer friction, connect behaviour to measurable commercial impact, and prioritise the actions that matter most.
Through the combined perspectives of Quarphix, Glassbox and AWS, we'll examine how organisations can move from data → insight → action → measurable outcome — improving customer journeys while increasing the value generated from their digital investments.
Rather than another broad industry gathering, this is a curated forum for senior leaders responsible for digital, customer experience, technology, data, product and risk.
The discussion will centre on practical questions: Where are customers experiencing friction? What is that friction costing the business? Which issues deserve attention first? And how do you turn insight into action at enterprise scale?
Peer-level discussion on CX, data and ROI.
See digital experience analytics in action.
A relaxed, vibrant setting after hours.
Curated dining and wine/whiskey experience.

A leading global digital customer experience and analytics platform. Glassbox captures and analyses user interactions across web and mobile, helping organisations understand behaviour, identify issues, prevent fraud and improve digital journeys.

One of the world's leading cloud platforms, providing secure, scalable, on-demand computing, storage, databases, AI and analytics — enabling organisations to innovate faster and build solutions that scale.
A South African multidisciplinary technology and business consulting firm enabling digital transformation and growth through enterprise services, talent solutions and accredited training across Glassbox and AWS.
Once RSVP, a physical invitation and your pass will be posted to your desired address three (3) weeks before the event.